Return & Refund Policy

Effective date: 2020-06-01

Returns

The table below sets out our return policy with respect to certain product categories:

Return	Return (Possibility)	Return Condition
You have received a wrong product; You have received a product that is not as described on the Site; or You have received a damaged product.	Yes For refurbished products, you must return the product within seven (7) days of receipt of shipment.	Product is unused, in original unbroken packaging and includes all tags. For electronics, open products will be accepted if different from description or picture displayed.
You have changed your mind	Only in certain conditions. You have a right to return a product within fifteen (15) days of receipt of shipment. For refurbished products, you must return the product within seven (7) days of receipt of shipment.	Fashion. open packaging accepted if the product(s) still has the original tags All other Categories. Only unbroken original packages including all accessories. Non-returnable Products. Refer to product list in clause 1.b

Return

Return (Possibility)

Return Condition

You have received a wrong product;

You have received a product that is not as described on the Site; or

You have received a damaged product.

Yes

For refurbished products, you must return the product within seven (7) days of receipt of shipment.

Product is unused, in original unbroken packaging and includes all tags.

For electronics, open products will be accepted if different from description or picture displayed.

You have changed your mind

Only in certain conditions.

You have a right to return a product within fifteen (15) days of receipt of shipment.

For refurbished products, you must return the product within seven (7) days of receipt of shipment.

Fashion. open packaging accepted if the product(s) still has the original tags

All other Categories. Only unbroken original packages including all accessories.

Non-returnable Products. Refer to product list in clause 1.b

Non-returnable Products. You do not have a right to return, replace or exchange products in respect of:
products that are classified as hazardous materials or use flammable liquids or gases;
products that have been used or damaged by you or are not in the same condition as you received them;
any consumable product which has been used or installed;
products with tampered or missing serial numbers; or
products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products (e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
Contacting Us (arrange a Return). You may contact us through email, social media or live chat on the Site, or by calling our call center number in the contact us menu section.

Refunds

For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:

if the products are faulty or not as described on our Site; or
if you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.

In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.

For products not delivered, you will receive a full refund if you cancel the order under clause 13.f of our Terms and Conditions;

Refund Procedure. We will issue a refund to you depending on the method you used for payment, as follows:

if you paid by cash on delivery, we will issue a refund to your wallet; or
if you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet.

Refund Timescale. Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:

if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
if you have cancelled your order before shipping, an automated refund will be provided back to you.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@www.grefl.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@www.grefl.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.